TERMS & CONDITIONS – PLEASE READ CAREFULLY
LIMITED WARRANTY COVERAGE
Paraiso Axle warrants its axle products to be free from defects in materials and craftsmanship under normal operating conditions, subject to the exclusions and limitations outlined below. This Limited Warranty applies solely to the original purchaser and is not transferable under any circumstances.
For this warranty to remain valid, the Purchaser must adhere to all maintenance, usage, and installation guidelines found in the Paraiso Axle Owner’s Guide. Failure to follow the Owner’s Guide immediately avoids this warranty.
PRODUCT WARRANTY PERIODS
- Precision Torsion Axles – 10-Year Limited Warranty (Coverage applies to axle structure only; bearings and seals excluded)
- Heavy-Duty Spring Axles – 8-Year Limited Warranty (Excludes wear-and-tear components like bearings, seals, and suspension parts)
- Performance Suspension Systems – 5-Year
- Sealed Bearings – 3-Year
- Grease Seals – 1-Year
MANDATORY WARRANTY REGISTRATION
- To activate this warranty, the Purchaser must register the Product within 15 days of purchase.
- Failure to register automatically nullifies all warranty claims.
WARRANTY LIMITATIONS & EXCLUSIONS
WHAT THIS WARRANTY DOES NOT COVER:
- Third-Party Parts & Modifications—This warranty does not cover any part or accessory not manufactured by Paraiso. This includes but is not limited to, tires, wheels, brakes, and electrical components.
- Unauthorized Repairs & Alterations – Any modification, welding, or repair not pre-approved in writing by Paraiso immediately voids this warranty.
- Normal Wear & Maintenance Items – Bearings, seals, brake pads, and other routine maintenance components are not covered.
- Improper Installation or Overloading –
- Axles must not be installed incorrectly or overloaded beyond their rated capacity.
- Use of axles on an improperly matched trailer immediately avoids this warranty.
- Damage from External Factors – This warranty does not cover:
- Accidents, collisions, misuse, abuse, neglect, or acts of nature.
- Corrosion, rust, cosmetic defects, or exposure to road chemicals.
- Improper electrical connections or wiring failures.
WARRANTY CLAIM PROCESS
To submit a claim, the Purchaser must:
- Provide proof of purchase and registration confirmation.
- Submit a written claim within 15 days of discovering a defect.
- Ship the defective Product to Paraiso Dealers (at Purchaser’s expense) for inspection.
- Comply with all requests for documentation, including maintenance records and photos.
Failure to meet any of these conditions results in claim denial.
EXCLUSIVE REMEDY & LIABILITY LIMITATIONS
- Paraiso’s sole obligation is to repair or replace the defective Product at its discretion.
- No refunds, labor reimbursements, or other costs will be covered.
- Under no circumstances shall Paraiso be liable for incidental, indirect, or consequential damages, including towing, labor, lost time, or property damage.
IF LOCAL LAWS PROHIBIT THE EXCLUSION OF IMPLIED WARRANTIES, THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO THE LENGTH OF THIS EXPRESS WARRANTY.
DISPUTE RESOLUTION & LEGAL PROTECTIONS
MANDATORY ARBITRATION AGREEMENT
- ALL DISPUTES MUST BE RESOLVED THROUGH BINDING ARBITRATION in Nevada under the American Arbitration Association (AAA) rules.
- Purchasing the right to file a lawsuit.
- Purchaser also waives the right to a jury trial.
CLASS ACTION WAIVER
- Purchasers may not participate in any class-action lawsuit against Paraiso.
- All claims must be filed individually.
LEGAL TIME LIMIT
- Any claim must be filed within 12 months of purchase. After one year, all claims are permanently barred.
GOVERNING LAW & JURISDICTION
- This warranty is governed exclusively by the laws of the State of Nevada.
- All arbitration and legal proceedings must take place in Nevada.
- Purchasers waive objections to Nevada jurisdiction and venue.
FINAL TERMS
- If any part of this warranty is deemed unenforceable, all other sections remain in effect.
- This warranty represents the entire agreement between Paraiso and the Purchaser. No other verbal or written representations apply.
For questions or warranty claims, visit www.paraisoaxles.com